Delete it yourself, in the app
The quickest way. It takes effect immediately, with no waiting on us.
Steps
- Open Campus Hub SA and sign in.
- Go to Profile (bottom right).
- Scroll to Danger Zone and tap I want to delete my account.
- Type DELETE to confirm, then tap Delete forever.
Your account and its data are removed straight away. This cannot be undone.
Or ask us to delete it
Use this if you can no longer sign in, or you've already uninstalled the app.
Email your request
Send us an email from the address on the account, with the subject
Account deletion request. Sending it from that address is how we confirm
the account is really yours.
Email support@campushubsa.co.za
We action verified requests within 30 days, and will
email you to confirm once it's done. If we can't match the address to an account, we'll reply
and ask for more detail rather than delete the wrong one.
What gets deleted
Whichever route you use, the result is the same.
Removed permanently
- Your sign-in credentials, so the account no longer exists
- Your profile: name, email address, WhatsApp number, photo, bio and campus
- Your business profile and store, including any bundles or combos
- All of your listings
- Your conversations and the messages in them
- Your notifications and saved listings
Kept, and why
- Your email address and referral progress. We keep these on their own so your
referral rewards can be restored if you ever sign up again with the same email, and so the
referral programme can't be farmed by repeatedly deleting and recreating an account. They
aren't linked to a usable account and aren't shown to anyone.
- Limited records we're required to keep, for example to resolve a dispute,
enforce a ban, or meet a legal obligation. See
Data retention in our Privacy Policy.